Troubleshooting CAD+ Toolset for SOLIDWORKS

To help optimize the bug-fixing and bug-capturing process, CAD+ provides detailed logging to multiple sources.

Event Viewer Log

Minimal logs are captured into Windows Event Viewer. It can be accessed by typing Event Viewer into the Windows start menu:

CAD+ logs will be displayed under the Xarial category.

Verbose Logging

CAD+ supports several levels of logging. By default, only critical messages are logged, but verbose logging can be enabled to output more messages. To enable verbose logging, download the verbose logs settings file and place it in the %localappdata%\Xarial\CADPlusToolset directory.

Trace

Detailed log messages are output to the trace window. You can use any trace listener tool to capture the log. Unlike the Event Viewer Log, trace messages are only captured within the active session of the trace listener, so the trace listener tool must be running before the log can be captured.

To capture the trace messages

• Download the DebugView tool (or any other trace listener)
• Unzip the archive
• Run dbgview64.exe executable
• Specify *cad+* for the filter

• Reproduce the issue. The window will capture messages from CAD+ Toolset

• Please save the log into a text file and e-mail it to support@xarial.com for troubleshooting

You can clear the trace messages by clicking the Clear (Ctrl+X) button

If trace messages are not captured

• Make sure that only one instance of DebugView is running
• Make sure that Capture Win32 (Ctrl+W) and Capture Event (Ctrl+E) options are checked under the Capture menu command